Keywords
Abstract
The delay in insurance claim payments has become a crucial issue for policyholders, particularly in cases involving insurance companies such as Bumiputera. This situation creates legal uncertainty and has the potential to harm the rights of policyholders. This study aims to analyze the legal protection and safeguards provided to policyholders in facing the liquidity constraints of insurance companies. Using a normative juridical research method, this study refers to the applicable laws and regulations, including Law Number 40 of 2014 on Insurance and Law Number 4 of 2023. The research findings indicate that several legal instruments can provide protection for policyholders, such as supervision by the Financial Services Authority (OJK) and provisions regarding guarantee funds. However, the implementation of these regulations still faces various challenges, including the ineffectiveness of dispute resolution mechanisms and delays in intervention against insurance companies experiencing liquidity issues. Therefore, it is necessary to strengthen regulations and establish a more responsive legal protection mechanism to ensure that the rights of policyholders remain safeguarded in situations of uncertainty regarding insurance claim payments.
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